Shipping Policy

At feelthelinen.com, we strive to make your shopping experience as seamless and enjoyable as the fabrics we offer. This Shipping Policy outlines the key principles and procedures regarding the delivery of your orders. Please note that while we aim to provide clarity, specific details such as costs, timeframes, physical addresses, telephone numbers, or email addresses are not included here; such information will be provided directly during the checkout process or via order confirmations.

Order Processing
Once you place an order on our website for our curated selection of clothing – which includes individual styles for women, men, babies, and kids, from every silhouette to vintage-inspired collections – our team begins preparing it with care. All orders undergo a standard processing period. During high-volume seasons (such as launches of special collections or sitewide promotions), processing may take slightly longer, but we work diligently to prepare your items for the next stage.

You will receive a confirmation as soon as your order has been processed and is ready to be handed over to our shipping partners. Please ensure all your details are correctly entered at checkout; we cannot be responsible for delays or non-delivery due to incorrect information provided by the customer.

Shipping Methods and Destinations
We offer various reliable shipping methods to meet your needs, both for domestic and international destinations. When you browse feelthelinen.com, you will see the available options for your location. Our goal is to connect the global community that shares a love for comfortable, well-designed essentials, and we are proud to ship to numerous regions worldwide.

For customers in areas we regularly serve, standard shipping is available. For those who need their items more urgently, express or expedited options may be presented at checkout. Please note that certain remote locations may have limited service; in such cases, we will notify you as soon as possible.

Carriers and Delivery Responsibility
We partner with reputable, established carriers to ensure your feelthelinen.com order arrives in excellent condition. Once your package is handed over to the selected carrier, a tracking number will be generated and shared with you via the contact information you provided. You may then monitor the journey of your package.

Please be aware that after the carrier takes possession of your shipment, feelthelinen.com’s responsibility for delivery timing shifts to the carrier. However, we remain committed to assisting you: should there be any unusual delay, damage, or loss, please refer to the contact options provided in your order confirmation or our help center, and we will open an investigation on your behalf.

Tracking Your Order
As soon as your order ships, you will receive an automated notification containing a unique tracking link. Using this link, you can see real-time updates on your package’s location and estimated delivery window. If multiple items are shipped separately (for example, a pre-ordered item from a vintage-inspired collection shipping after a sitewide promotional item), you will receive separate tracking information for each shipment.

Customs, Duties, and International Orders
For international shipments to destinations outside our base region, please be aware that your order may be subject to local customs fees, import duties, or taxes. These charges are not collected by feelthelinen.com and are solely the responsibility of the recipient. Customs policies vary greatly by country, so we encourage you to contact your local customs office for more information before placing an order. Please note that any delays caused by customs processing are beyond our control.

Failed or Returned Deliveries
In the event that a delivery is unsuccessful because the carrier attempted delivery but no one was available, or because the address provided was incorrect or incomplete, the carrier may hold the package or return it to us. Should a package be returned to feelthelinen.com due to such circumstances, we will reach out using the details you provided. If you wish to have the order resent, additional shipping arrangements may be necessary. If you no longer want the order after a return due to a customer error, our standard return policy (available elsewhere on our site) will apply.

Lost or Damaged Packages
We take great care in packaging your items – from every silhouette that brings the heat to essential pieces for the whole family. However, if your package arrives visibly damaged or does not arrive within a reasonable period after receiving a “delivered” status from the carrier, please notify us immediately through the help channels listed in your order confirmation. We will work with the carrier to resolve the issue. Please retain all original packaging and items until a resolution is reached.

Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier partners, or regulatory requirements. We encourage you to review this policy periodically.

Still Have Questions?
For any shipping-related inquiries not addressed here, please check our FAQ section or use the customer service contact methods provided during checkout and in your order confirmation. We are here to ensure that your feelthelinen.com order arrives so you can enjoy the comfort and style you deserve.

Thank you for choosing feelthelinen.com.