Refund and Returns Policy

At feelthelinen.com, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes an item may not meet your expectations or fit your needs. Therefore, we have established this straightforward Refund and Returns Policy to guide you through the process should you wish to return an item or request a refund.

Our Commitment to Quality

We curate our collection with care, focusing on timeless design and enduring comfort. We want you to feel confident when you shop with us. This policy applies to all products purchased directly through feelthelinen.com. It outlines your rights and our responsibilities regarding returns and refunds.

Return Eligibility

To initiate a return, please ensure the following conditions are met:

• Condition of Items: Returned items must be unused, unwashed, undamaged, and free from any odors (including perfume, smoke, or deodorant). All original tags, labels, and packaging must remain attached and intact.
• Type of Items: For hygiene and safety reasons, certain categories of products are not eligible for return. These include, but are not limited to, undergarments, swimwear (if the hygienic liner has been removed), and any items marked as “Final Sale” or “Non-Returnable” on the product page.
• Proof of Purchase: A valid order number or proof of purchase from feelthelinen.com is required to process any return or refund.

How to Initiate a Return

If your return meets the above eligibility criteria, please follow these simple steps:

1. Contact Our Support Team: Reach out to our customer care team through the contact form available on our website. Please provide your order number, the name of the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Our team will review your request. If approved, you will receive a Return Authorization confirmation along with detailed instructions on how to send your item(s) back to us.
3. Prepare Your Package: Carefully repack the item(s) in their original packaging (or a suitable alternative) to prevent damage during transit. Affix the return label as instructed. Please do not send your return back to the manufacturer or any address not provided by our team.

Refund Process

Once we receive your returned package, our quality assurance team will inspect the item(s). This inspection process typically takes a short period after delivery to our return facility.

• Approved Refunds: If the return is approved, a refund will be issued to your original method of payment. This credit will cover the full purchase price of the returned item(s).
• Partial Refunds: A partial refund may be granted in situations where an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error. This decision is at the sole discretion of our team.
• Non-eligible Returns: If an item is returned that does not meet our eligibility criteria (e.g., worn, washed, or marked Final Sale), we reserve the right to reject the return and send the item back to you, or deny the refund.

Processing Time

After your refund is approved, the credit will be applied to your original payment method. Please note that the time it takes for the refund to appear in your account depends solely on the policies and processing procedures of your bank or credit card issuer. We have no control over this external timeframe.

Exchanges

If you need a different size or color of the same item, we recommend initiating a return for the original item (following the process above) and placing a new order for the desired item. This ensures you receive the correct product as quickly as possible.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards or e-vouchers.
• Any item marked “Final Sale” or “Clearance – Non-Returnable” on the product page.
• Items that show signs of wear, washing, or alteration.
• Returns that are sent back without prior Return Authorization.

Damaged or Incorrect Items

We take great care in packing your order, but mistakes or shipping damage can occasionally occur. If you receive an item that is defective, damaged, or not what you ordered, please contact our support team immediately. We will promptly arrange for a replacement or a full refund, including any associated return logistics. We ask that you provide clear photos of the damaged or incorrect item and the packaging to help us resolve the issue quickly.

Policy Changes

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Your continued use of our website and services following any changes constitutes your acceptance of the new policy.

Final Note

This policy is designed to be fair, clear, and respectful of both your needs as a valued customer and our need to maintain a sustainable business. We thank you for shopping at feelthelinen.com and for your understanding of these guidelines. Our goal is to make any return or refund process as smooth and transparent as possible.